Return & Refund Policy

Return & Refund Policy:

Definitions and key terms:

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Sbhiva

(Pty) Ltd, 2837 Oleander str, Olifantsvlei that is responsible for your information under this

Return & Refund Policy.

• Customer: Refers to the company, organization or person that signs up to use the Service to

manage the relationships with your consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, computer or any other device

that can be used to visit and use the services.

• Service: Refers to the service provided by Sbhiva as described in the relative terms (if

available) and on this platform.

• Website: Sbhiva’s site, which can be accessed via this URL: www.sbhiva.co.za. You: a person

or entity that is registered with Sbhiva to use the Services.

Shipping:

Sbhiva is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Return & Refund Policy:

Thanks for shopping at Sbhiva. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Sbhiva. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Sbhiva, you agree to the terms set forth below along with Sbhiva’s Privacy Policy. If there’s something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item. Exchanges are subject to stock availability and ONLY within SEVEN (7) days from date of purchase.

Refunds:

We at Sbhiva commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Sbhiva is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

• We DO NOT allow returns on sold products - online or in retail outlets.

•We DO NOT accept returned goods, as we believe that customers should get the best quality

products.

• Refunds are NOT given for any purchases made - be they online or in retail store.

• We DO allow an exchange of products that are not on promotion.

• We DO NOT exchange products sold at any Pop-up markets.

• We DO NOT engage in reselling used products and discourage the same, because we cannot

ensure the best quality products for our customers.

For International Orders:

• We DO NOT support Exchanges or Returns.

• If you cancel the order before we process it and dispatch for shipping, a refund can be

processed.

• Orders generally take 1-2 days to process before dispatch. Orders already in shipping cannot

be returned, cancelled, or refunded.

• If you face any issues, please contact our Support Team immediately.

Product Availability and Limitations:

Given the popularity and/or supply constraints of some of our products, Sbhiva may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Sbhiva reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Sbhiva confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Sbhiva will cancel the order and refund your purchase price in full.

Your Consent:

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy:

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us:

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: info@sbhiva.co.za